Legal

Privacy Policy

Version 2026-10-09 · Effective 9 October 2026

In short. We collect only what AlgoNexus Charter needs: your email and password sign-in, your plan and credits, what you ask AlgoNexus Charter to chart, and, if a partner gave you one, your partner code. Payfast handles your card; we never see it. We do not sell your information, share it with brokers, or show you advertising. You can see, correct or delete your information at any time.

1. Who is responsible for your information

Responsible party	uMncube (Pty) Ltd, a private company registered in South Africa, registration number 2022/772917/07 ("we", "us")
Address	Wingedfoot, Jackal Creek Golf Estate, Northriding, Roodepoort, Johannesburg, Gauteng, 2068, South Africa
Information Officer	Cebo Khambule, Director, at customersupport@algonexus.co.za

This policy covers AlgoNexus Charter, our desktop app for MetaTrader 5 (MT5) with the AlgoNexus Charter expert it installs in your MT5 terminal, and the AlgoNexus Charter server they use. It explains how we process personal information under the Protection of Personal Information Act, 2013 ("POPIA").

2. What we collect, and why

Information	Why we need it
Your account: your email address, whether you confirmed it, and your sign-in (your password is held by Google's sign-in service in scrambled form; we never see it)	To create and secure your account, send you sign-in codes, and tell you about your plan and payments
Your agreement: which versions of the Terms of Service and this policy you agreed to, and when	To show what you agreed to, and to ask again if they change
Your plan and credits: your plan, credit balance, top-ups, the markets you scanned in the last 24 hours, and when your plan renews	To give you what you paid for
Your payments: Payfast's payment and subscription references, the amount, the date and the result. Not your card or bank details: those go only to Payfast.	To start, renew, cancel and refund plans, and to keep financial records the law requires
Your partner code (only if you give one): the code of the AlgoNexus Charter partner who referred you, and, for each monthly payment, whether it went through	To give you partner code prices, and to pay that partner their share of the payments that went through
What you ask AlgoNexus Charter to do: the market and timeframes you scan, the charting methods you choose, and a short description of what AlgoNexus Charter drew, for Robert's written notes	To draw and explain your chart
Technical records: the requests AlgoNexus Charter makes to our server and any errors	To keep AlgoNexus Charter working and secure, and to limit abuse. Kept for up to 14 days.

AlgoNexus Charter does not collect your MT5 password, your own drawings, your trades or your browsing history. Giving us your email is needed to have an account. Giving us a partner code is voluntary: without one you simply pay the normal prices.

Broker accounts and broker offers have ended. Earlier versions of this policy let you give us a broker account number for partner prices, and agree to broker offers for promo prices. From 6 October 2026 we offer neither. We no longer check broker accounts, and we no longer share anyone's details with brokers. If you gave us a broker account number or agreed to broker offers before then, we do not use or share them; we keep the record of what you agreed to and when, as proof of your consent (POPIA section 11), and you can ask us to delete your broker account number at any time.

3. Who else handles it

Payfast (Payfast by Network) takes your payments and runs your subscription. You enter your card details on Payfast's own page, under Payfast's privacy policy. We send Payfast your email address and what you are buying.
Google runs sign-in and stores account data for us.
AI model providers (DeepSeek, and Anthropic as a fallback) receive a description of the chart you scanned (market, timeframes and what was drawn) to write Robert's notes. Your name, email and account details are never sent with it.
The partner whose code you used (only if you used one). They see your email address partly hidden (for example a*****@gmail.com), your plan, when your next monthly payment is due, whether each payment went through, and what they earned from it. They never see your full email, your card, your credits or what you chart. They are told by email when a payment of yours goes through.
Our hosting and email delivery providers, who process information only on our instructions.
Authorities, when the law requires it.

Some of these providers process information outside South Africa (for example in the United States, the European Union or China). We share only what each needs, and we choose providers bound by law or agreement to protect it. By agreeing to this policy when you create your account, you consent to your information being processed outside South Africa as described here (POPIA section 72(1)(b)).

We do not sell your personal information, share it with brokers, show you advertising, or track you across other companies' websites or apps.

4. How long we keep it

Your account, plan, credits and agreement records (including any broker account number or broker offers agreement from before 6 October 2026): while your account exists.
The record of which partner referred you and of each payment that earned them a share: as long as our financial records (at least five years), because it is what we paid them for.
When you delete your account (AlgoNexus Charter: Settings, then Delete account), your subscription is cancelled first and your account, credits and any broker account number are deleted.
Payment records are kept for 5 years after the payment, because tax and company law require us to keep financial records.
Technical records: up to 14 days.

5. Your rights

Under POPIA you may:

ask whether we hold information about you, and for a copy of it;
ask us to correct or delete information that is wrong, out of date or that we no longer need;
object to how we use it, or withdraw your consent (if you withdraw consent to AlgoNexus Charter processing your account information, we cannot keep providing AlgoNexus Charter, and you can delete your account);
complain to the Information Regulator (inforegulator.org.za, complaints.IR@inforegulator.org.za).

You can change your password and delete your account yourself in AlgoNexus Charter's Settings. For anything else, email customersupport@algonexus.co.za. We will reply within 30 days.

6. Security

We protect your information with access controls, encrypted connections and by keeping as little as we can. Payment card details never reach us. If a security breach affects your information, we will tell you and the Information Regulator as the law requires.

7. Emails

We email you only about your account: sign-in codes, and confirmations of payments, renewals, cancellations, refunds and partner code prices. We do not send marketing emails without asking you first.

8. Children

AlgoNexus Charter is for people aged 18 and over. We do not knowingly collect information from anyone younger; if we learn we have, we delete it.

9. Changes to this policy

Each version is dated. If we make a change that affects how we use your information, we will email you and AlgoNexus Charter will ask you to read and agree to the new version.

Questions or requests? Email customersupport@algonexus.co.za. Read our Terms of Service.